- Manage end-to-end digital copy for multiple brands within the Men's and Women's division of Centric Brands with the goal of contributing to a best-in-class customer experience.
- Create compelling product stories from seasonal inspiration and collection launches, driving end-to-end copy across all channels including but not limited to: emails, product descriptions, product launches, social media and look books.
- Communicate product descriptions with unique and distinctive product details.
- Attend design meetings to understand brand and product DNA.
- Partner with creative, marketing, design, merchandising and production teams to ensure copy is brand appropriate and effective across all digital touchpoints.
- Assist with product naming and packaging (hangtags, flashers, etc.)
- Regularly check brand websites to ensure all product copy is uploaded correctly; update team to ensure inconsistencies are addressed in a timely manner.
- Utilize research to understand technical concepts, industry practices and product information as necessary.
- Understand the brand voice required for each individual brand.
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
Meet your closet’s newest favorites--a casually cool collection of wardrobe must-haves designed by the fashionably-sensitive sisters, Sara and Erin Foster. Go ahead, find your favorite.
The Stylist Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers. Specific responsibilities of theStylist Key Holder position include but are not limited to:
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
- Achieve and exceed individual sales goals set by Store Management Team
- Actively engage with customers by identifying needs, relaying product information, and providing prompt assistance
- Develop new relationships while maintaining existing clientele
- Maintain and continually develop a personal clientele book by regularly communicating and following up with customers
- Actively participate in merchandising projects (i.e., daily stock maintenance, floor changeovers, product transfers, etc.)
- Assist store management and staff with driving store initiatives.
- Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures
- Demonstrates professional appearance and conduct; upholds the brand style and dress code
- Additional duties/responsibilities may be assigned
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
Meet your closet’s newest favorites--a casually cool collection of wardrobe must-haves designed by the fashionably-sensitive sisters, Sara and Erin Foster. Go ahead, find your favorite.
The Stylist Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers. Specific responsibilities of theStylist Key Holder position include but are not limited to:
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
- Achieve and exceed individual sales goals set by Store Management Team
- Actively engage with customers by identifying needs, relaying product information, and providing prompt assistance
- Develop new relationships while maintaining existing clientele
- Maintain and continually develop a personal clientele book by regularly communicating and following up with customers
- Actively participate in merchandising projects (i.e., daily stock maintenance, floor changeovers, product transfers, etc.)
- Assist store management and staff with driving store initiatives.
- Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures
- Demonstrates professional appearance and conduct; upholds the brand style and dress code
- Additional duties/responsibilities may be assigned
- Educates the sales team on store sales plan, personal sales goals, store statistics and motivates the team to achieve goals
- Consistently achieves and exceeds total store goals and key performance indicators (KPIs) as determined by the Company
- Partners with corporate team to build relationships and events in order to drive traffic and sales
- Identifies business trends and reacts quickly to the needs of the business
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach
- Demonstrates sales leadership by playing an active role on the sales floor
- Develops and maintains store clienteling processes and standards and ensures associate participation and compliance
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation
- Ensures that the sales floor always meets Company standards with regards to merchandising, visual presentation and housekeeping
- Directs and supervises the daily activities of the management, sales and stock team
- Consistently provides recognition to team members for exceptional performance
- Provides consistent and ongoing constructive feedback and coaching to team members to encourage continued growth and development
- Develops and trains internal talent to ensure the team reaches its full potential and to build a strong internal bench of candidates for future leadership roles
- Networks with, recruits and interviews external talent on an ongoing basis
- Responsible for managing all operational processes, policies and functionality related to merchandise management, security, loss prevention and facility maintenance
- Ensures that the store meets all Company standards and expectations with regards to merchandising and visual presentation, safety, functionality and security and complies with all relevant local, State and Federal regulations.
- Sets standards for maintaining a neat and organized stockroom, storage area and shipping/receiving area in order to allow for safe and efficient access to product by stock and sales associates
- Communicates with appropriate corporate partners to confirm details of product flow into and out of store
- Monitors store inventory levels and partners with corporate team to maximize sales through product replenishment and communication of product needs
- Manages inventory audits and works to reconcile any inventory discrepancies
- Facilitates the communication of Company information to associates
- Achieve and exceed individual sales goals set by Store Management Team
- Actively engage with customers by identifying needs, relaying product information, and providing prompt assistance
- Develop new relationships while maintaining existing clientele
- Maintain and continually develop a personal clientele book by regularly communicating and following up with customers
- Actively participate in merchandising projects (i.e., daily stock maintenance, floor changeovers, product transfers, etc.)
- Assist store management and staff with driving store initiatives.
- Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures
- Demonstrates professional appearance and conduct; upholds the brand style and dress code
- Additional duties/responsibilities may be assigned
- Contribute to the success of the store by consistently motivating sales team to ensure they are achieving or exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Support the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- Create a customer service focused and sales driven environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrate sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develop a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Partner with the Store Manager to develop and train internal talent.
- Comply with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Perform all store operations procedures, open/closing procedures, daily POS transactions,
- Ensure sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping
- Demonstrate high degree of professionalism in communication and teamwork with clients, peers, management team and corporate partners.
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
Founded in 1985, Herve Leger is a French fashion house that offers an exquisite collection of Bodycon (Body Conscience) dresses and gowns in amazing styles and vivid colors. Herve Leger pioneered the Bodycon look and has been synonymous with the style ever since. Every Herve Leger dress is rigorously knitted, not woven. The bandage style has made its way into Herve Leger skirts, dresses, tops, and gowns. Great fit and impeccable tailoring are one of the many features of the label’s versatile and awe-inspiring collections.
The Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers. Specific responsibilities of the Key Holder position include but are not limited to:
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
Founded in 1985, Herve Leger is a French fashion house that offers an exquisite collection of Bodycon (Body Conscience) dresses and gowns in amazing styles and vivid colors. Herve Leger pioneered the Bodycon look and has been synonymous with the style ever since. Every Herve Leger dress is rigorously knitted, not woven. The bandage style has made its way into Herve Leger skirts, dresses, tops, and gowns. Great fit and impeccable tailoring are one of the many features of the label’s versatile and awe-inspiring collections.
The Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers. Specific responsibilities of the Key Holder position include but are not limited to:
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
- Contribute to the success of the store by consistently motivating sales team to ensure they are achieving or exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Support the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- Create a customer service focused and sales driven environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrate sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develop a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Partner with the Store Manager to develop and train internal talent.
- Comply with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Perform all store operations procedures, open/closing procedures, daily POS transactions,
- Ensure sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping
- Demonstrate high degree of professionalism in communication and teamwork with clients, peers, management team and corporate partners.
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
Meet your closet’s newest favorites--a casually cool collection of wardrobe must-haves designed by the fashionably-sensitive sisters, Sara and Erin Foster. Go ahead, find your favorite.
The Stylist Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers. Specific responsibilities of theStylist Key Holder position include but are not limited to:
Sales Generation
- Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.
- Leading by example on Sales Floor and achieving individual sales goals.
Customer Service
- Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.
- Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Handles escalated Customer Service issues or concerns.
- Assists with other Customer Service related projects as directed by Store Manager.
Team Development
- Coordinates the daily activities of the sales team.
- Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.
- Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.
- Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
- Provides recognition to team members for exceptional performance.
- Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
- Partners with the Store Manager to develop and train internal talent.
Operations & Presentation
- Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
- Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
- Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.
- Ensures that display product is in good condition and marked appropriately.
- Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.
Communication
- Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
- Participates in weekly Manager’s conference call as required.
- Communicates sales reports as required by Company procedures.
- Contribute to the success of the store by consistently motivating sales team to ensure they are achieving or exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.
- Support the Store Manager in the achievement of total store goals and KPIs as determined by the Company.
- Create a customer service focused and sales driven environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.
- Demonstrate sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.
- Develop a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.
- Partner with the Store Manager to develop and train internal talent.
- Comply with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.
- Perform all store operations procedures, open/closing procedures, daily POS transactions,
- Ensure sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping
- Demonstrate high degree of professionalism in communication and teamwork with clients, peers, management team and corporate partners.
This role, based in New York, covers the Northeast region (Women’s Specialty accounts, as well as some major specialty stores). The Account Executive contributes to and executes strategies set by the Vice President of Sales in order to maximize sales and margins, support and promote the brand(s), where appropriate, and maintain optimal relationships with customers.
Strategy & Innovation
- Contribute to cultivation of new accounts and opportunities to expand business with existing accounts; identify and strategize means to penetrate new markets
- Research and perform competitive analysis; monitor relevant trends and communicate to internal partners, where appropriate
- Collaboratively develop line plan for each brand, in context of larger assortment and cost structure, and customize to each customer; create and execute seasonal business proposals with suggested assortments based on marketplace and customer base
- Partner with customers to communicate and execute brand positioning and key strategic initiatives for brand, where appropriate; propose and negotiate for optimal placement in store, including, where applicable, in-store shops
Operations & Results
- Perform daily review of shipments, orders, changes in distribution and deliveries for each account with sales team and customer service; secure and ensure timely fulfillment of all orders
- Monitor, assemble and analyze weekly sales and stock levels; devise strategies and make recommendations to customers and internal partners regarding merchandising, markdowns and orders/reorders; partner with finance and operations to ensure proper credit, shipping, and bookings for each customer
- Regularly travel to customer locations to meet with regional leadership and ensure proper in-store execution; attend trade shows as necessary
Customers & Relationships
- Cultivate, develop and maintain relationships with new and existing customers
- Manage communications and feedback between customers and internal partners in Sales, Design and Production; partner with manager of retail coordinators program to ensure proper in-store execution of sales and merchandising strategies; partner with customers to manage co-op, allowances and givebacks
Leadership & Teams
- Contribute positively to team dynamic and manage up where necessary
- Train and coach junior team members in selling, negotiating and presentation skills
- Attract, develop and retain talent
We have a great opportunity for an Planner for Hudson Jeans, Joe's Jeans and Favorite Daughter. They will:
- Manage Weekly reporting across brands
- Work with teams to maintain Shopify uploads
- Assist in the day to day operations within the planning department
- Collaborate in managing the Planning Processes to meet volume, profit and inventory objectives
- Execute the seasonal assortments and sales forecasts per season.
- Adherence to the production development calendar.
- Collaborate with cross functional teammates on key deliverables to mitigate risk and meet business goals
- Create and issue sales KPI’s and product performance reports on a weekly, monthly and seasonal basis.
- Interface with other areas of the business as needed to ensure proper support and coordination of planning and product issues.
- Communicate issues to Manager and recommend action to ensure inventory and financial objectives are met.
- Special projects as assigned
The Human Resources Manager will provide generalist Human Resources support for the Centric team based in our Los Angeles, California office (located in the downtown arts district). This position will be responsible for supporting the continued growth and development of the team by supporting and driving key human resources programs and initiatives. The HR Manager will advise and coach the team on performance management, talent discussions, employee relations issues, organizational succession planning and support the recruitment efforts of the team.
- Develop strong working relationships with employees at all levels to become a trusted advisor and key member of the business team.
- Continuous improvement of approach and processes to support the attraction, retention, development and engagement of talent throughout the organization.
- Manage the full onboarding process, including conducting new hire orientations, to ensure all new hires have a positive transition to the brand and culture.
- Oversee the performance management lifecycle ensuring all employees are consistently provided with the tools and feedback needed to be successful in their careers with Centric Brands.
- Act as an internal consultant for resolving employee relations issues, including general HR and employment law advice; When needed, conduct thorough investigations and manage all documentation, escalation and communication in timely manner.
- Ensure California legal compliance in areas including but not limited to work authorizations and Wage & Hour.
- Coach managers on delivering effective and impactful performance management conversations and documentation.
- Support management teams on organizational discussions and changes.
- Partner with the Talent Acquisition team to help manage the full cycle recruitment process for positions within the Los Angeles office; Willingness to take full ownership of recruitment for key positions which includes sourcing candidates, screening, interviewing and presenting final job offers.
- Develop, implement and manage recruitment strategies specific to the LA market to effectively recruit top talent.
- Champion employee events within the LA office which support team comradery and foster a positive team culture.
- Assist in the day-to-day support of the general operations of the LA office.
- Provide data and information as required by Finance and other departments.
